Your Privacy Matters to Us

At ladybug.lk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

What Information Do We Collect?

We collect information to provide you with a seamless shopping experience and to improve our services.

Personal Information: When you place an order, we collect your name, shipping address, email address, and phone number.
Payment Information: Payment details are processed through secure third-party gateways. We do not store your credit/debit card information on our servers.
Automated Information: We automatically receive your computer’s internet protocol (IP) address, browser type, and pages you visit to help us analyze website traffic and trends (using tools like Google Analytics).

How Do We Use Your Information?

We use the information we collect for the following purposes:

To process and fulfill your orders, including sending you confirmation emails and tracking updates.
To communicate with you about our products, services, and promotions (if you have opted-in).
To improve our website, customer service, and product offerings based on your feedback and browsing behavior.
To prevent fraud and enhance the security of our website.

How Do We Protect Your Data?

We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.

Do We Share Your Information?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for the purpose of:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, delivery companies), provided they agree to keep this information confidential.
Legal Compliance: When required by law or to protect our rights, safety, or property.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request that we correct or update any inaccurate information.
Opt-out of receiving marketing communications at any time by using the unsubscribe link in our emails.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Last Updated: 06-09-2025

Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Email: info@ladybug.lk
Store Address: No:143, Galle Road,12070 Beruwala, Sri Lanka